I heard Ross had passed away from our mutual colleague at Middlesex Paul Baines, and just wished to add to these wonderful tributes. Ross was such a lovely colleague to have when I entered academia in 1993, in a mid-career from industry, as Ross had. He put me at ease with his warm, witty and ironic sense of humour. (not least about the peculiarities of academic work culture!) He was very persuasive, and I was very happy to contribute to his Cases in Marketing Management book with a London Underground chapter, discussed and duly delivered to the Brennan home in Hatfield. He had, as they say, plenty of hinterland. A true gentle person, a truly exceptional scholar, and a wonderful colleague to have in your corner when you needed encouragement...thank you Ross Simon Speller (ex Middlesex)